Compliance & Regulators
Regulated, protected and accountable.
The memberships, protections and documents that regulators require us to publish, in one place.
Protection
Client Money Protection
Este Management Limited is a member of a Client Money Protection scheme. Money we hold on behalf of clients is protected under the scheme.
Current certificate valid to 31 January 2027
Professional body
Propertymark
Our Managing Director, Eva Yordanova ANAEA (Comm), is a member of NAEA Commercial, part of Propertymark. Members are bound by the Propertymark Conduct and Membership Rules and disciplinary procedures.
Redress scheme
The Property Ombudsman
Este Management is a member of The Property Ombudsman scheme (membership no. T10178) and follows its Code of Practice.
If you are unhappy with our service, please use our in-house complaints procedure first. If you are still not satisfied with our final viewpoint, or eight weeks have passed since you first complained, you can ask The Property Ombudsman for an independent review free of charge, within 12 months of our final viewpoint:
The Property OmbudsmanUnit 159756, PO Box 7169Poole, BH15 9ELwww.tpos.co.ukData protection
Information Commissioner’s Office
Este Management Limited is registered with the Information Commissioner’s Office as a data controller (registration reference ZB621840). Read how we handle your personal data in our Privacy Policy.
Financial crime
Anti-Money Laundering
We comply with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. As part of this, we verify the identity of our clients and, where required, the source of funds before we act.
You may be asked for proof of identity and address when you instruct us. This protects you, us and the wider property market.
Este Management Limited is supervised for anti-money laundering purposes by HM Revenue & Customs (HMRC) (registration number MLR-188313).